Subscriber Support Manager-Merchant Services

  • Remote
  • Full Time
  • Entry Level

About Us: Biller Genie is an innovative invoicing and accounts receivable automation software that helps companies get their invoices paid faster and eliminate busy work. Our free technology is disrupting the payments and accounting industries and helps our clients advance, automate, and optimize their entire Accounts Receivable process. We are based in Miami, FL and growing rapidly, with clients all over the United States. Visit to learn more about our company.  

In this role, you will be expected to:


  • This person must be exceedingly analytical, well organized, flexible and enjoy the challenges of working with internal teams, vendors and credit card processing companies
  • The ability to multi-task in an extremely fast-paced environment is crucial
  • Candidate should have 3+ years of experience in Team Management
  • Candidate should have expert knowledge of payment processing and experience in ticketing and prioritizing for the team
  • Candidate should have 3-5 years of experience in a merchant services organization, in a sales support and operations capacity
  • Candidate should have a strong understanding of payment processing rules, regulations, and industry standards
  • Candidate should have a risk-based approach / mindset to solving problems
  • Skilled at multi-tasking with the ability to prioritize key deliverables and work in a fluid, fast-paced environment
  • A great attitude, an open mind, an eagerness to learn and a willingness to take initiative, no matter the task, is the top requirement
  • Team player who can also function well independently
  • Excellent written and oral communication skills
  • The ability to learn new things quickly and implement them efficiently, within very tight timelines
  • Advanced proficiency in Excel, Word, PowerPoint, and Outlook


  • Base Salary + Commission 
  • Medical, dental, vision and life benefit available

This is a fantastic opportunity for a driven individual who wants to be a part of a great team and be rewarded for overachievement. We provide on the job training and the latest technology to help you be successful, but expectations for you to perform are high and we are growing quickly.  This role is critical to the growth and success of our business, and you will be an integral part to our success. As such, we are looking for an entrepreneurial minded individual that believes in our vision and growth strategies and is looking for a long-term partnership. 

Our Mission:

To provide an automated A/R platform that seamlessly integrates existing business processes for the SMB market.

Our Core Values:

Get Shit Done Right - We work hard and ensure tasks are completed correctly and on time, every time.

Own it - We are subject matter experts who know what we know, and we are confident enough to speak up when we see something wrong.

Catch Up - We are high performers and love a fast-paced environment.

Believe in the Genie - We are passionate about where we are going as a team and we show we care.

Class shines - We are articulate professionals who carry ourselves well and speak with purpose.





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