Customer Support Representative (Remote)
- Full Time
- Mid Level
We are looking for a tech-savvy support specialist with great attention to detail and excellent communication skills. As a Customer Support Representative, you will be responsible for responding to email, chat, or phone queries and offering training and technical support to customers using Biller Genie. The ideal candidate is a self-starter, can learn quickly, maintain focus, and work well collaboratively while being responsible for their own results in an autonomous environment.
About Us: Biller Genie is an innovative invoicing and accounts receivable automation software that helps companies get their invoices paid faster and eliminate busy work. Our technology is disrupting the payments and accounting industries and helps our clients advance, automate, and optimize their entire Accounts Receivable process. We are based in Miami, FL and growing rapidly, with clients all over the United States. Visit www.billergenie.com to learn more about our company.
In this role, you will be expected to:
- Assist customers via phone, email, Zoom, and chat
- Identify and troubleshoot bugs or discrepancies in our software
- Provide technical support and training
- Write and document support tickets that include daily interactions with customers, reported issues, and completed solutions
- Resolve issues reported by customers
- Stay up to date with new features released in our software
- Minimum 1 year of hands-on technical experience
- Demonstrated ability to provide superior Customer Service
- Experience with QuickBooks, HubSpot, or payment processing is a plus
- Ability to prioritize and manage multiple projects and issues simultaneously
- Attention to detail and ability to perform in a high-energy high-expectation environment
- Excellent communication (both written and verbal) and interpersonal skills
- Medical, dental, vision and life benefits available
- 2 weeks PTO
This is a fantastic opportunity for a driven individual who wants to be a part of a great team and be rewarded for overachievement. We provide on the job training and the latest technology to help you be successful, but expectations for you to perform are high and we are growing quickly. This role is critical to the growth and success of our business, and you will be an integral part to our success. As such, we are looking for an entrepreneurial minded individual that believes in our vision and growth strategies and is looking for a long-term partnership.